TeamCare – streamlining the mental health referral process
Enigma’s TeamCare solution has been used for a number of years to facilitate the process of referring people in primary care with concerns around their mental health, to Counsellors, Psychologists, Health Improvement Practitioners, Health Coaches and others who provide associated services, to help them with their concerns. The instance of TeamCare used for mental health referrals depends on the type of service needed; Enigma has customised its TeamCare platform to create a number of mental health solutions that are used on a daily basis – customised at the front end dependent on the requirements of the customer and the user.
How is TeamCare actually being used?
The systems described below are real examples of how TeamCare is being used on a daily basis.
PCRMS – Primary Care Referral Management System
PCRMS is Enigma’s core mental health referral solution whereby patients are referred directly from the practice to PHO-delivered, Health NZ Te Whatu Ora-funded services such as brief interventions, counselling etc. This can be done using Healthlink’s eReferrals or by enrolling patients directly into the programme from within practice. The PHOs and the Providers, including Health Navigators, access the cloud-based system to triage, allocate packages of care, assign, monitor and record session details for the patients with all invoicing occurring automatically as each session is recorded. PCRMS uses the full suite of functionality available within TeamCare, detailed on the TeamCare page.
Wellness Support
Enigma is proud that TeamCare is the platform chosen by Health NZ Te Whatu Ora Counties Manukau to support their Wellness Support primary mental health model of care. Wellness Support was previously awarded the NZ Primary Healthcare Award for Best Mental Health Programme. The model is used directly by GPs and Nurses in-practice to enable them to record mental health consultations for their patients and as in the case of PCRMS, all funding and reporting flows automatically in real-time.
For more information on Health NZ Te Whatu Ora Counties Manukau’s Wellness Support model of care click here.
TeamCare Wellness
Since mid-2019 TeamCare has been used by Health Improvement Practitioners (HIP) and Health Coaches, both in-practice and externally, to deliver services for their clients which includes progress reporting to Health NZ Te Whatu Ora. Also known in some Districts as Te Tumu Waiora, this system has been updated to ensure fully automated reporting of data to Health NZ Te Whatu Ora for the Access and Choice (formerly Integrated Primary Mental Health & Addictions (IPMHA)) programme. This service also includes access to the service within the Emergency Department of a hospital.
TeamCare Wellness provides the full TeamCare functionality as described on the TeamCare page of this website, adapted to reflect the unique requirements of Health NZ Te Whatu Ora’s Access and Choice programme. It enables HIPs and Health Coaches to record details on all consults they deliver to their clients – including if their client does not attend – giving them full oversight of all services delivered for a client under a referral. A data extract to mirror Health NZ Te Whatu Ora’s requirements (Version 2.0) can be generated automatically by simply clicking a button. This can be uploaded to Health NZ Te Whatu Ora using the District’s own reporting process.
TeamCare Wellness also allows people to be referred to healthcare providers based outside of the practice such as Community Support workers or other Non-Government Organisations. This process works in exactly the same way as referring people for counselling or psychological services, either via the PHO or directly to the appropriate Provider Organisation, where the receiving Provider can update the record based on the activity that they are about to take or have already taken. An example of this is where referrals are made from in-practice to the Awhi Ora Programme in Auckland.
TeamCare Wellness for Youth Services
TeamCare Wellness is also used by a number of Non-Government Organisations to deliver services for Youth under a District-led programme. Providers within these Organisations can register Youth directly into the service and record their service delivery within their own Organisation, or collaborate with other Organisations also delivering the Youth service across the District.
If you are looking for a solution in your District to facilitate the delivery of HIP and Health Coach services, including reporting, for Health NZ Te Whatu Ora’s Access and Choice programme and you would like more information on TeamCare Wellness, or you would like more information on how TeamCare could be customised to meet the specific needs of your service, please contact us.