Privacy Policy

Privacy policy (for Enigma’s Public Website)

Your privacy is important to us and we will not release email addresses or any other personally identifiable information to external entities unless required or permitted to do so by law. Users who link to another site from the Enigma website are subject to the privacy policy of the linked site.

Currently, we are using our website hosting provider’s own hosted version of Matomo Analytics to analyse the audience of the website and improve our content. No personally identifiable information is collected through Matomo.

To view any personal information held by us if you have signed up for any newsletters / mailing lists, or if you have any concerns about personal information that we hold and wish to request its correction, please write to:

The Privacy Officer
Enigma Solutions Ltd
PO Box 305-326, Triton Plaza
North Shore City 0757
New Zealand

What We Collect and Receive

In order for us to provide you the best possible experience on our website and to improve our site and its content for others, we need to collect and process certain information. Depending on your use of our Services, that may include:

  • Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
  • Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data for statistical purposes, to improve our site and to recognize and stop any misuse.
  • Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.

We do not share this data with anyone outside of Enigma and our directly contracted service providers who are involved in delivering these services. – They are prohibited from sharing that data with anyone.

Hosted applications

Enigma operates a number of hosted web applications for numerous clients, in this capacity we act as a Data Processor under contract to our customers, who for the most part are Data Controllers – they set the specific expectations in terms of how data is handled and shared amongst their members / users and have the ability to create variations from Enigma’s base data handling policy. – They may also, in turn, nominate one of their customers as their Data Controller (they may be under contract with their client too in terms of what they are permitted and expected to do with the data).

We hold contracts directly with each of our customers, at times we enter into additional deeds with their clients, which commonly lay out specific undertakings for Enigma, to satisfy their own business’ requirements. – The relationships can become complex and where this is the case a privacy framework for those products would also normally exist.

Each application is different from the next and the data captured and managed within these products vary.

Every hosted product is provided to clients under Enigma’s general privacy and data handling policy which aims to protect the rights of the data subjects held within them, along with those of our customers.

Since requirements vary on a product by product basis, and in some cases the data privacy frameworks are complex, to understand the individual product’s privacy framework you may need to contact the Data Controller (likely to be Enigma’s contracted customer) for details. We are moving to include easy to find reference details within each product, but in the interim period you can send Privacy Policy related queries to: [email protected] – please mark this Attn: Privacy Officer, Enigma. When placing enquiries, it helps if you can be specific about the product which you are enquiring about by providing the URL of the product, and the user account name which you use to access it.