TeamCare in action – a case study

Primary Care Referral Management System (PCRMS)

Directly link the Referrer to the Provider
Provide immediate real-time status information, with reporting on key data
Refer patients to the most appropriate and available Provider
Eliminate most manual processing normally associated with referrals
Give your Providers certainty of payment for their services before they deliver them
Dynamically manage Practice budget allocations
Reduce over-spending, allow Referrer to decide for whom to prioritise funding
Eliminate “lost” referrals
Capable of integrating with other 3rd party referral systems

Benefits of using TeamCare to manage referrals between teams:

To the Referrer

Create referrals and assign them directly to specific Service Providers known to provide the specialised service needed
Receive prompts when completing a referral ensuring that important information is entered, reducing the risk of rejection by the Provider
Receive status updates and notifications from the Provider as your patient is being treated
Refer a patient directly to your associated Coordination Service if unsure on the most appropriate package of care for your patient

To the PHO

Control access to funding on a Practice and/or referral basis
View real time referral status information
Run real time status reports / key performance indicator reports
Create customised packages of care for more unusual cases
Automatic Buyer Created Tax Invoices enable you to pay Service Providers accurately
Track the progress of referrals and take action when a referral has not been updated in the appropriate time frame

To the Provider

Access an overview of all referrals for patients that are currently in your care
See what funding is available to you before you accept and provide service for a patient
Create letters from defined templates and send electronically to the Referrer
Control your availability to receive referrals
Receive accurate and timely payment for the services you have provided