Referral Management

TeamCare in action – a case study

Primary Care Referral Management System (PCRMS)

Dynamic and interactive system linking Referrers to Service Providers; clear visibility on the status of referrals; complete financial control for the PHO.

  • Directly link the Referrer to the Provider
  • Provide immediate real-time status information, with reporting on key data
  • Refer patients to the most appropriate and available Provider
  • Eliminate most manual processing normally associated with referrals
  • Give your Providers certainty of payment for their services before they deliver them
  • Dynamically manage Practice budget allocations
  • Reduce over-spending, allow Referrer to decide for whom to prioritise funding
  • Eliminate “lost” referrals
  • Capable of integrating with other 3rd party referral systems

TeamCare streamlines the referral process between the Referrer and Service Provider by introducing efficiencies through the work-flow chain

Benefits of using TeamCare to manage referrals between teams:

To the Referrer

  • Create referrals and assign them directly to specific Service Providers known to provide the specialised service needed
  • Receive prompts when completing a referral ensuring that important information is entered, reducing the risk of rejection by the Provider
  • Receive status updates and notifications from the Provider as your patient is being treated
  • Refer a patient directly to your associated Coordination Service if unsure on the most appropriate package of care for your patient


To the PHO

  • Control access to funding on a Practice and/or referral basis
  • View real time referral status information
  • Run real time status reports / key performance indicator reports
  • Create customised packages of care for more unusual cases
  • Automatic Buyer Created Tax Invoices enable you to pay Service Providers accurately
  • Track the progress of referrals and take action when a referral has not been updated in the appropriate time frame


To the Provider

  • Access an overview of all referrals for patients that are currently in your care
  • See what funding is available to you before you accept and provide service for a patient
  • Create letters from defined templates and send electronically to the Referrer
  • Control your availability to receive referrals
  • Receive accurate and timely payment for the services you have provided

Click here for the product brochure.